Cirrus Inc. d/b/a CirrusTranslate Terms of Service
Last updated: May 15 2025
1. Acceptance of Terms
By accessing or using any website, portal, API, application, or other service (collectively, “Services”) provided by
Cirrus Inc., a Florida corporation, doing business as CirrusTranslate (“CirrusTranslate,” “we,” “our,” or “us”),
you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”) and
our Privacy Policy. If you do not agree, do not use the Services.
2. Definitions
Term
Meaning
Deliverables
Any translated text, subtitles, transcripts, media files, or other output we provide.
Order
Your request for Services, including all files, instructions, and reference materials you submit.
Source Material
All content you upload or otherwise provide for translation or processing.
Applicable Law
All federal, state, local, foreign, or international laws and regulations that apply.
3. Services
CirrusTranslate offers human- and AI-assisted language services—including translation, transcription, captioning, and related
consulting—delivered remotely through our online platform. We do not guarantee the availability of any specific language pair,
turnaround time, or feature.
4. Ordering & Payment
Quote & Acceptance. After receiving your Source Material we will issue an automated or manual quote.
An Order is accepted only when we send written confirmation.
Fees. Prices are stated in U.S. dollars and exclude taxes, which you are responsible for paying.
Invoicing & Due Date. Invoices are due upon receipt unless otherwise stated. Late payments may incur
a 1.5 % monthly finance charge (or the maximum rate permitted by law).
Refunds. All sales are final. We may, at our sole discretion, issue a partial or full refund in limited
circumstances.
5. Client Responsibilities & License to Source Material
Ownership & Authority. You represent and warrant that you either (a) own all right, title,
and interest in and to every file, document, video, audio track, or other content you upload or otherwise provide
(“Source Material”) or (b) hold all necessary licenses, permissions, or other legal authority to
submit the Source Material to CirrusTranslate for processing.
Compliance. You further warrant that the Source Material does not infringe any third-party intellectual-property
right; violate any contract, NDA, or court order; or contravene any Applicable Law.
Grant of License. By submitting Source Material, you grant CirrusTranslate a
non-exclusive, worldwide, royalty-free license (with the right to sublicense solely to authorized employees,
contractors, and listed subprocessors) to:
store, host, and maintain secure copies of the Source Material;
reproduce, display, adapt, translate, transcribe, create derivative works from, and otherwise process the Source Material
exclusively for (i) providing the Services you request, (ii) performing internal quality-assurance, and
(iii) complying with our legal obligations;
deliver translated or otherwise processed outputs (“Deliverables”) to you in any format you designate.
This license terminates when the Source Material is deleted under our retention schedule (§ 4) or upon your verified deletion
request, except to the extent continued storage is required by law or for enforcement of these Terms.
Accurate & Final Files. You must supply complete, legible, and finalized Source Material. Subsequent
changes may require a new Order and additional fees.
Review Window. You will review Deliverables within 10 calendar days of receipt and notify us of any
concerns. Absent timely notice, Deliverables are deemed accepted.
6. Prohibited Content
You must not upload, share, or request translation of any material that:
is pornographic, sexually explicit, or depicts sexual exploitation;
harasses or discriminates based on race, religion, sex, sexual orientation, disability, nationality, or other protected class;
incites violence or provides instructions for wrongdoing;
is defamatory, libelous, fraudulent, or violates any Applicable Law;
contains unredacted financial data, passwords, Social Security numbers, protected health information (PHI) under HIPAA,
or export-controlled data unless we have signed a separate written agreement;
introduces viruses, worms, or malicious code.
7. Right to Refuse or Cancel
We reserve the right, at any time and for any reason, to refuse, suspend, or cancel Service—including after
acceptance of an Order—without liability to you. Reasons may include (but are not limited to) prohibited content, non-payment,
excessive revision requests, or capacity constraints.
8. Turnaround & Delivery
Any delivery date is an estimate. We are not liable for delays caused by force majeure, technical failures,
or circumstances beyond our reasonable control. Deliverables are provided in the agreed format via secure download link
or other agreed method.
9. Revisions & Quality
If Deliverables materially fail to conform to the Order’s specifications, we will, at our option,
re-work the Deliverables or issue a credit. This is your sole remedy for quality issues.
10. Intellectual-Property Rights
Ownership. Upon full payment, we assign to you all right, title, and interest we may have in the
Deliverables, subject to third-party rights in the Source Material and any licensed reference assets.
Trademarks & Publicity. You grant us a limited right to use your name and logo on our client list,
unless you opt out in writing.
11. Confidentiality
We agree to keep Source Material and Deliverables confidential and to use them only to perform the Services, except where
disclosure is required by law or court order. Confidentiality obligations survive for three (3) years after completion
or termination of an Order.
12. Warranties & Disclaimers
Mutual Authority. Each party represents it has full power and authority to enter into these Terms.
Service “AS IS.” Except as expressly stated, the Services and Deliverables are provided “as is” without
any warranty—express or implied—including warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Guarantee of Accuracy. Translation is inherently subjective; we do not guarantee error-free
Deliverables or suitability for your specific use case.
13. Limitation of Liability
To the maximum extent permitted by law, CirrusTranslate’s total cumulative liability (whether in contract, tort, or
otherwise) shall not exceed the amount you paid for the Order giving rise to the claim. In no event shall
CirrusTranslate be liable for any indirect, incidental, special, punitive, or consequential damages—including loss of profits,
revenue, or data—even if advised of the possibility.
14. Indemnification
You agree to defend, indemnify, and hold harmless CirrusTranslate and its directors, officers, employees,
and contractors from any claim, loss, or expense (including attorneys’ fees) arising out of (a) your breach of these Terms;
(b) Source Material you provide; or (c) your use of the Deliverables.
15. Termination
Either party may terminate an Order if the other materially breaches these Terms and fails to cure within 10 days after
written notice. Sections 5 – 7 and 10 – 18 survive termination.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, U.S.A., without regard to conflict-of-law
principles. Any dispute shall be resolved exclusively in the state or federal courts located in
St. Johns County, Florida, and the parties consent to personal jurisdiction and venue therein.
17. Changes to Terms
We may update these Terms at any time by posting a revised version to our website. Continued use of the
Services after the effective date constitutes acceptance of the revised Terms. The “Last updated” date above will reflect
the most recent changes.
18. Severability
If any provision of these Terms is found unenforceable, that provision will be re-interpreted to reflect the parties’
intent as closely as possible, and all remaining provisions will remain in full force.
19. Entire Agreement
These Terms, the Privacy Policy, and any executed Order constitute the entire agreement between you and
CirrusTranslate regarding the Services and supersede all prior understandings.
20. Contact
Cirrus Inc. d/b/a CirrusTranslate
7 Arenta St., St. Augustine, FL 32084
Phone: (904) 447-4575
Email: translation@hellocirrus.com
