Last updated: April 28 2025
Cirrus Inc., a Florida corporation, doing business as CirrusTranslate (“CirrusTranslate,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our websites, portals, APIs, mobile or desktop applications, and any related online or offline services (collectively, the “Services”). By accessing or using the Services, you agree to the practices described below. If you do not agree, please do not use the Services.
| Category | What It Includes | Source |
|---|---|---|
| Account & Order Data | Name, company, postal and billing address, email, phone number, payment method token IDs, authentication credentials. | Provided by you when you create an account, place an order, or communicate with us. |
| Source Material | All files, text, audio, video, and other content you upload for translation or related processing. | Uploaded or transmitted by you. |
| Usage & Device Data | IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, links clicked, timestamps, cookies. | Collected automatically via cookies, pixel tags, and server logs. |
| Support & Feedback | Contents of emails, chats, surveys, or phone calls with our team. | Provided voluntarily by you. |
Note: Source Material may contain personal, financial, health, or other sensitive data. We treat Source Material as confidential and process it solely to deliver the Services, as described below.
We do not sell or lease personal information to third parties for monetary consideration.
To fulfill your requests, we route Source Material and related data through the following authorized sub-processors. Each processes data solely to provide the Services and under confidentiality and data-protection agreements.
| Sub-processor | Purpose | Location & Safeguards |
|---|---|---|
| OpenAI LLC | Large-language-model analysis, quality assurance, and draft translation. | TLS-encrypted transit; processed under the OpenAI Privacy Policy & security program. |
| Google LLC (Vertex AI & Cloud Translation) | Machine translation, speech-to-text, text-to-speech. | TLS-encrypted transit; processed under Google Cloud Data Processing Addendum. |
| Rev.com, Inc. | Automated and human transcription, captioning, QA support tools. | TLS-encrypted transit; processed under Rev.com Privacy Policy & confidentiality agreements. |
| Payment Gateways (e.g., Stripe) | Secure payment-card processing. CirrusTranslate never stores raw card numbers. | PCI-DSS compliant. |
| Cloud Infrastructure (e.g., AWS, DigitalOcean) | Secure hosting, encrypted storage, backups, content delivery. | ISO 27001-certified facilities; data encrypted at rest. |
By submitting Source Material, you consent to its processing by these sub-processors solely for the purposes listed above. Links to each provider’s privacy documentation are available on our Sub-processor page.
| File Type | Default Retention | Deletion Options |
|---|---|---|
| Unpaid / Abandoned Uploads | Automatically deleted 7 days after upload if no payment is received. | Immediate deletion available on request. |
| Paid & Completed Projects | Source files and deliverables retained for 1 calendar year after completion, then securely erased. | You may request earlier deletion at any time. |
| Document Translation Deliverables | Retained indefinitely for ongoing availability and re-issuance. | You may request deletion unless legal obligations require longer storage. |
| Account / Profile Data | Stored while the account remains active. | Delete account in dashboard or email privacy@hellocirrus.com. |
| Back-ups & Logs | Rolling encrypted backups retained up to 90 days. | Data automatically purged on schedule. |
We use first-party and third-party cookies to keep you signed in, remember preferences, compile analytics, and detect security anomalies. You can block or delete cookies in your browser, but core features may not function properly.
Do Not Track: Because no uniform DNT standard exists, we do not alter our practices when we receive DNT signals.
We share personal information only:
We never disclose Source Material contents to freelance linguists unless governed by NDAs and least-privilege controls.
No method of transmission or storage is completely secure; we follow industry best practices to mitigate risk.
Depending on your jurisdiction (e.g., California Consumer Privacy Act “CCPA”), you may have the right to:
To exercise any right, email translation@hellocirrus.com. We will verify your identity and respond within 45 days, subject to legally permitted extensions. We confirm that we do not sell personal information as defined by the CCPA.
The Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have received such information, please contact us and we will promptly delete it.
CirrusTranslate is based in the United States. If you access the Services from outside the U.S., you consent to your information being transferred to and processed in the U.S. or other countries where our sub-processors operate. Local laws may differ from those in your jurisdiction.
We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date. Significant changes will be announced via email or in-app notification. Continued use of the Services after the effective date constitutes acceptance of the revised policy.
Cirrus Inc. d/b/a CirrusTranslate
Attn: Privacy Team
7 Arenta St., St. Augustine, FL 32084
Phone: (904) 447-4575
Email: translation@hellocirrus.com